sportjz Privacy Policy

1 Information We Collect

sportjz collects personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect fall into three broad groups: information you provide directly, information we collect automatically, and information received from third parties.

1.1 Information You Provide Directly

When you register an account, complete identity verification, make a transaction, or contact our support team, you may provide the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, nationality, and government-issued identification number (National ID, passport number, or driving licence number).
• Contact Data: Email address, Bangladesh mobile number, and any correspondence you send us via email or live chat.
• Financial Data: Payment method details including bKash account number, Nagad account number, Rocket account number, Upay details, bank account information, or card details (last four digits and card type only — full card numbers are never stored by sportjz directly).
• Verification Data: Copies of identity documents, proof of address documents (such as a utility bill or bank statement), and selfie photographs where required for KYC purposes.
• Account Preferences: Username, password (stored in hashed form only), preferred language, responsible gaming limits you have set, and communication preferences.
• Support Data: Records of any conversations, complaints, or requests you submit to the sportjz support team via email or chat.

1.2 Information We Collect Automatically

When you access the sportjz platform, our systems automatically record certain technical and behavioural data. This data is essential for platform security, fraud prevention, and service optimisation:

• Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage Data: Pages visited, time spent on each page, games played, bet amounts, session duration, click patterns, and feature interactions.
• Transaction Logs: Date, time, amount, payment method, and outcome of every deposit and withdrawal transaction processed on your account.
• Location Data: Approximate geographic location derived from your IP address (used for jurisdiction compliance and fraud screening). sportjz does not use GPS-level location tracking.
• Cookie Data: Information stored by cookies and similar tracking technologies as described in Section 5 of this policy.

1.3 Information from Third Parties

sportjz may receive personal data about you from third-party sources where this is lawful and necessary:

• Identity Verification Providers: Third-party KYC and AML compliance services may return verification results and risk scores associated with the information you have submitted.
• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard may share transaction confirmation data and fraud signals with sportjz in connection with payments you initiate.
• Fraud Prevention Databases: sportjz participates in shared fraud prevention systems that may flag accounts previously associated with fraudulent behaviour on other platforms.
• Publicly Available Sources: sportjz may check publicly available information (such as sanctions lists or politically exposed persons databases) as part of its ongoing AML obligations.

2 How We Use Your Data

sportjz processes your personal data only for specific, legitimate purposes. We do not sell your personal data to third parties for their own marketing use. The following table summarises the primary purposes for which your data is used:

2.1 Marketing Communications

If you have opted in to receiving marketing communications from sportjz, we may send you promotional emails or platform notifications about new games, seasonal offers (such as Eid promotions, BPL cricket specials, or Pohela Boishakh bonuses), and platform updates. You may withdraw your consent to receive marketing communications at any time by contacting [email protected] or updating your account notification preferences. Withdrawal of consent does not affect the lawfulness of any processing that occurred prior to withdrawal.

2.2 Automated Decision-Making

sportjz uses automated processes to assist with fraud detection, AML screening, and responsible gaming monitoring. In certain cases, automated decisions may result in temporary account restrictions or withdrawal holds pending a manual review. You have the right to request a manual review of any decision made about you by an automated process — please contact [email protected] to exercise this right.

3 Legal Basis for Processing

sportjz processes your personal data under the following legal bases, depending on the specific processing activity involved:

• Contractual Necessity: Processing your registration data, financial transactions, and account management activities is necessary to perform the contract between you and sportjz (i.e., to operate your account and provide the gaming services you have requested).
• Legal Obligation: KYC verification, AML screening, and record-keeping in connection with financial transactions are required by applicable laws and regulations. sportjz must conduct these activities regardless of your preferences.
• Legitimate Interests: Fraud prevention, platform security, abuse detection, and service analytics are carried out on the basis of sportjz's legitimate interest in maintaining the integrity and security of its platform. sportjz has assessed that these interests are not overridden by your privacy rights where appropriate safeguards are in place.
• Consent: Marketing communications and non-essential cookies are processed on the basis of your explicit consent, which you may withdraw at any time.

4 Data Sharing and Disclosure

sportjz does not sell, rent, or trade your personal data to unaffiliated third parties for their own commercial purposes. We share your personal data only in the circumstances described below, and only to the minimum extent necessary for the stated purpose.

4.1 Service Providers

sportjz works with carefully selected third-party service providers who process personal data on our behalf under strict contractual data processing agreements. These include:

• Payment Processors: bKash, Nagad, Rocket, Upay, and banking partners who process deposit and withdrawal transactions.
• KYC / Identity Verification Providers: Third-party services that verify the identity documents and age declarations submitted during account registration.
• Game Technology Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and Habanero may receive limited session data necessary to deliver their games within the sportjz platform.
• Cloud Infrastructure Providers: Server hosting, content delivery, and data storage services used to operate the sportjz platform.
• Customer Support Tools: Platforms used to manage support tickets, live chat interactions, and email correspondence with players.
• Analytics Providers: Services that help sportjz understand aggregated platform usage patterns to improve user experience (where used, these are configured to anonymise data where possible).

4.2 Legal and Regulatory Disclosure

sportjz may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required to do so by applicable law, court order, or legal process. sportjz will make commercially reasonable efforts to notify you of such a disclosure unless legally prohibited from doing so.

4.3 Business Transfers

In the event that sportjz undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via email or platform notification prior to your data being transferred and becoming subject to a different privacy policy.

4.4 Protection of Rights

sportjz may share personal data where reasonably necessary to protect the rights, property, or safety of sportjz, its players, or the public — including sharing information with fraud prevention organisations or law enforcement in connection with suspected illegal activity, account abuse, or threats to platform security.

5 Cookies and Tracking Technologies

sportjz uses cookies and similar tracking technologies (such as web beacons and pixel tags) to operate the platform, remember your preferences, and understand how players interact with our services. The table below summarises the categories of cookies used on sportjz.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to access and use the sportjz platform. For all other cookie categories, disabling them will not prevent you from accessing the platform, though some personalisation features may be reduced.

6 Data Retention

sportjz retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active Account Data: Retained for the duration of your account's active status plus a post-closure retention period of at least five years, in accordance with AML and financial record-keeping requirements.
• KYC and Identity Verification Documents: Retained for a minimum of five years following account closure or the last transaction on the account, as required by financial crime prevention regulations.
• Transaction Records: Retained for a minimum of five years from the date of each transaction. This includes deposit, withdrawal, bonus, and gaming transaction logs.
• Customer Support Records: Retained for three years from the date of the last support interaction, to allow sportjz to handle follow-up queries or complaints effectively.
• Marketing Consent Records: Retained for as long as you remain subscribed to marketing communications, plus an additional period of one year after withdrawal of consent, to evidence the consent record.
• Technical and Usage Logs: Typically retained for up to 12 months for security analysis purposes, after which they are aggregated or deleted.

At the end of the applicable retention period, sportjz will securely delete or anonymise your personal data in accordance with its internal data disposal procedures. Where anonymisation is applied, the resulting data is no longer personal data and may be retained indefinitely for aggregate analytics purposes.

7 Data Security

sportjz implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security framework includes, but is not limited to, the following measures:

• SSL/TLS Encryption: All data transmitted between your browser or device and the sportjz platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar when accessing sportjz.net.
• Password Security: Account passwords are stored in hashed and salted form using modern cryptographic algorithms. sportjz never stores plaintext passwords.
• Two-Factor Authentication (2FA): sportjz supports OTP-based two-factor authentication to protect your account login, with codes delivered to your registered Bangladesh mobile number.
• Access Controls: Internal access to player personal data is restricted on a strict need-to-know basis. sportjz staff are trained on data protection requirements and are bound by confidentiality obligations.
• Network Security: The sportjz platform is hosted behind enterprise-grade firewalls, intrusion detection systems, and DDoS mitigation infrastructure.
• Regular Security Reviews: sportjz conducts periodic security assessments of its platform and data processing systems to identify and address vulnerabilities promptly.

While sportjz takes every reasonable precaution to protect your data, no digital platform can guarantee absolute security against all threats. You are responsible for maintaining the confidentiality of your account credentials. If you suspect your sportjz account has been compromised, contact [email protected] immediately so we can take action to secure your account.

8 Your Privacy Rights

As a sportjz player, you hold a set of rights with respect to the personal data we hold about you. sportjz is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact the sportjz data team at [email protected] with the subject line "Privacy Rights Request" and a clear description of your request.

8.1 Right of Access

You have the right to request a copy of the personal data sportjz holds about you. Upon a verified request, sportjz will provide you with a summary of the categories and specific data held, the purposes for which it is used, and the third parties with whom it has been shared.

8.2 Right to Rectification

If any personal data sportjz holds about you is inaccurate or incomplete, you have the right to request its correction. For some categories of data (such as your email address or mobile number), you can update these directly from your account settings. For identity and KYC data, corrections must be submitted with supporting documentation via [email protected].

8.3 Right to Erasure

You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and no other legal basis applies. Please note that sportjz is subject to mandatory data retention obligations (see Section 6) that may require it to retain certain data even after an erasure request. In such cases, sportjz will explain the specific legal basis for retention and will delete all data that is not subject to a mandatory retention requirement.

8.4 Right to Restriction

You have the right to request that sportjz restrict its processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or where processing is unlawful but you prefer restriction to erasure.

8.5 Right to Data Portability

Where processing is based on your consent or on a contract, and where the processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to have it transmitted to another data controller where technically feasible.

8.6 Right to Object

You have the right to object to sportjz's processing of your personal data where that processing is based on legitimate interests. You also have an unconditional right to object to processing your data for direct marketing purposes at any time.

8.7 Rights Related to Automated Decision-Making

Where sportjz makes decisions about you using solely automated processes that have a significant effect, you have the right to request human review of that decision, to express your point of view, and to contest the outcome. Contact [email protected] to exercise this right.

9 Third-Party Services

The sportjz platform integrates with third-party game providers, payment gateways, and technology services in order to deliver the full range of features available to players. Each of these third parties operates under its own privacy policy and data protection framework. sportjz selects its third-party partners carefully and requires them to implement appropriate data protection standards as a condition of the partnership. However, sportjz is not responsible for the privacy practices of third-party providers once data exits the sportjz platform environment and enters the third party's own processing systems.

The following third-party service categories are active on the sportjz platform and may process personal or technical data in connection with your use of their services:

• Game Content Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and Habanero may collect technical session data to deliver, secure, and support their game content.
• Mobile Financial Services: bKash, Nagad, Rocket, and Upay process the financial transaction data you provide when initiating deposits or withdrawals.
• Banking Partners: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank process bank transfer data in accordance with their own banking privacy and compliance frameworks.
• International Card Networks: Visa and Mastercard process card transaction data in accordance with PCI-DSS standards and their respective data governance frameworks.

sportjz strongly recommends that you review the privacy policies of any third-party service provider whose services you use in connection with your sportjz account, to understand how they handle your data independently of sportjz.

10 Changes to This Policy

sportjz reviews and updates this Privacy Policy periodically to reflect changes in our data processing activities, applicable laws, and industry best practices. When material changes are made to this policy, sportjz will update the "Last Updated" date shown at the top of this document and, where practicable, will notify registered players via the email address on file or through an in-platform notification prior to the changes taking effect.

Your continued use of the sportjz platform after a revised Privacy Policy has been published constitutes your acknowledgement of the updated policy. If you do not agree with the changes, you should cease using the platform and contact [email protected] to close your account and request deletion of your data in accordance with your rights under Section 8.

sportjz recommends bookmarking this page and checking it periodically. Previous versions of this Privacy Policy are retained internally and may be requested by contacting our support team.

11 Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to sportjz's data processing activities, please contact the sportjz data and privacy team using the details below. All correspondence should be in English to ensure prompt and accurate handling of your enquiry.

• Email: [email protected]
• Subject Line for Privacy Requests: Privacy Rights Request
• Website: https://sportjz.net
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

Please note that email addresses listed in this policy are displayed as plain text only and are not clickable links. Copy the address into your email client to send us a message. sportjz will never ask you to send passwords, OTP codes, or full payment card numbers via email.