Responsible Gaming
at sportjz

1 Our Commitment to Safe Play

At sportjz, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that online casino games, cricket betting, and slots should be a source of entertainment, not financial stress or personal hardship. Every feature we build, every promotion we run, and every policy we set is designed with player wellbeing at the forefront.

sportjz serves players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We understand that our platform reaches a wide and diverse audience, and with that reach comes a significant responsibility. Our dedicated responsible gaming programme reflects our genuine commitment to every individual who chooses to play with us.

Our responsible gaming framework is built on four pillars: Prevention (educating players about the risks of gambling), Protection (providing practical tools to help players manage their activity), Support (connecting at-risk players with professional help), and Enforcement (strictly upholding our 18+ age policy and self-exclusion requests).

If at any point you feel that gambling is affecting your daily life, your relationships, or your finances, sportjz encourages you to make use of the tools and resources described on this page without delay. There is no judgment — only support.

2 Age Restriction Policy (18+)

sportjz operates a strict minimum age policy. Only individuals who are 18 years of age or older are permitted to register for an account, make deposits, and participate in any form of gaming or betting on the sportjz platform. This policy is non-negotiable and applies equally to all players regardless of location within Bangladesh.

Age Verification at Registration

During the account registration and KYC (Know Your Customer) process, sportjz requires players to submit valid identity documentation confirming their date of birth. Acceptable documents include a National Identity Card (NID), passport, or driving licence. Accounts cannot be fully activated or funded until age verification is successfully completed.

Protecting Minors

sportjz strongly encourages parents and guardians to take active steps to prevent underage access to gambling platforms. If you share a device or internet connection with minors, consider the following precautions:

• Never leave your sportjz account logged in on a shared device.
• Use parental control software to restrict access to gambling websites on devices accessible to children.
• Keep your account login credentials strictly private — do not share your username, password, or OTP codes with anyone.
• Log out of your sportjz account completely after each session, especially on mobile devices.

3 Recognising Problem Gambling

Problem gambling can develop gradually and often goes unrecognised until it has already had a significant impact on a person's life. Awareness is the first step toward getting help. sportjz encourages all players to regularly reflect on their gaming habits and to reach out for support if they identify with any of the warning signs below.

Common Warning Signs

The following behaviours may indicate that gambling is becoming a problem. If you recognise three or more of these signs in yourself, we strongly encourage you to use sportjz's self-exclusion or limit-setting tools, or to contact a professional support organisation.

• Spending more money on gambling than you can afford to lose
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, irritable, or restless when not gambling
• Chasing losses — continuing to gamble to try to win back what you have lost
• Lying to family or friends about how much time or money you spend gambling
• Neglecting work, studies, family responsibilities, or personal health due to gambling
• Feeling that you need to gamble with increasing amounts to get the same level of excitement
• Repeatedly failing to cut back on gambling despite wanting to do so
• Using gambling as a way to escape stress, anxiety, loneliness, or depression

Healthy Gambling Looks Like This

• Playing within a pre-set budget that you are comfortable losing entirely
• Treating gambling purely as entertainment, not as a source of income
• Taking regular breaks and setting session time limits
• Never gambling when under the influence of alcohol or extreme emotional stress
• Being fully open and honest with family about your gambling activity

4 Player Protection Tools

sportjz provides a suite of practical player protection tools, all available free of charge directly through your account settings or by contacting our support team. These tools are designed to put control firmly in your hands, helping you set boundaries before problems arise rather than after.

5 Self-Exclusion

Self-exclusion is the most powerful player protection tool available on the sportjz platform. It is designed for players who recognise that they need a definitive break from gambling — not just a short cool-off period, but a meaningful, enforced pause that gives them time to reset, seek help, and rebuild healthier habits.

How Self-Exclusion Works

When you activate self-exclusion on your sportjz account, the following actions take effect immediately and automatically:

• Your account is suspended — you cannot log in, place bets, or play any games.
• All deposit methods linked to your account are blocked for the duration of the exclusion.
• All pending bonuses and promotional offers are cancelled.
• sportjz will remove you from all marketing and promotional mailing lists for the duration of your exclusion.
• Any account balance remaining at the time of exclusion can be withdrawn — contact [email protected] to process the withdrawal.

Available Self-Exclusion Periods

• 6 Months: A structured medium-term break recommended for players who recognise early warning signs.
• 1 Year: A longer-term exclusion for players who need sustained distance from the platform.
• 3 Years: An extended exclusion for those dealing with serious problem gambling concerns.
• Permanent Exclusion: A lifelong ban from the sportjz platform. This option is irreversible. Only consider this option if you are certain you do not wish to ever return to gambling.

Requesting Self-Exclusion

To activate self-exclusion, go to your account settings and select "Responsible Gaming" > "Self-Exclusion", or email [email protected] with the subject line "Self-Exclusion Request". Include your registered account username, your registered mobile number, and your chosen exclusion period. Our team will process the request immediately — typically within one hour of receipt.

After Self-Exclusion Ends

When your chosen exclusion period expires, your account will not be automatically reactivated. You must proactively contact sportjz support to request reactivation. At that point, our team will conduct a brief wellbeing check and will offer you the option to extend your exclusion or set new account limits before reactivating play. Reactivation is subject to a mandatory 24-hour reflection period.

6 Deposit and Spend Limits

Setting deposit and spend limits is one of the simplest and most effective ways to maintain control of your gambling activity. sportjz strongly encourages all players — not just those experiencing difficulties — to set personal limits from the moment they create their account. Proactive limit-setting is a sign of a healthy, informed approach to gaming.

Daily, Weekly, and Monthly Deposit Limits

You can set a maximum total deposit amount for any of the following periods:

• Daily Limit: Restricts the total amount you can deposit within any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly Limit: Restricts the total amount you can deposit within any rolling seven-day period.
• Monthly Limit: Restricts the total amount you can deposit within any calendar month.

Limits apply across all payment methods — bKash, Nagad, Rocket, Upay, bank transfers, and card payments — collectively. Once your chosen limit is reached, no further deposits will be accepted until the period resets, regardless of which payment method you attempt to use.

Adjusting Your Limits

sportjz applies the following rules when players request changes to their deposit limits:

• Decreasing a limit: Takes effect immediately. If you decide you want to spend less, that protection is in place from the moment you save the change.
• Increasing a limit: Subject to a mandatory 24-hour cooling-off period before the increase takes effect. This gives you time to reconsider the decision with a clear head.
• Removing a limit entirely: Treated the same as an increase — subject to a 24-hour cooling-off period and a brief wellbeing prompt from our responsible gaming team.

7 Support and Help Resources

If you feel that gambling is negatively affecting your life — or the life of someone close to you — please do not hesitate to reach out. Help is available, and taking the first step to seek support is a sign of strength, not weakness. The following resources are available to sportjz players and their families.

sportjz also actively monitors player account activity for signs of at-risk behaviour. If our responsible gaming system identifies unusual patterns — such as sudden large increases in deposit frequency, rapid loss chasing, or abnormally long unbroken gaming sessions — our team may proactively reach out to check on your wellbeing. If you receive such a message from sportjz, please treat it as a genuine expression of care, not as an intrusion.

8 Healthy Play Tips

Maintaining a healthy relationship with gambling is something every player can achieve with the right mindset and habits. The following practical tips are recommended by sportjz and by responsible gambling organisations worldwide. Incorporate them into your regular gaming routine to keep your experience consistently positive.

• Set a budget before you start. Decide in advance exactly how much money you are willing to spend in this session. Treat it as the cost of entertainment — an amount you are genuinely happy to lose entirely.
• Set a time limit. Decide how long you intend to play before you sit down. Use sportjz's session time limit tool to enforce this automatically and avoid losing track of time.
• Never chase losses. If you have reached your session budget, stop — regardless of whether you are ahead or behind. Chasing losses is the single most common cause of gambling-related financial harm.
• Take regular breaks. Step away from the screen at least once every 30 minutes. Stretch, drink water, and give your mind a rest. Long unbroken gaming sessions impair judgment and lead to poorer decisions.
• Never gamble when stressed, tired, or upset. Emotional states significantly affect decision-making. If you have had a difficult day — at work, at home, or during a major event like Eid travel or exam results — wait until you feel calm before playing.
• Keep gambling separate from essential finances. Never use money designated for rent, food, transport, school fees, or other essential expenses to fund gambling. Your betting budget should come only from genuinely disposable income.
• Balance gambling with other activities. Enjoy other hobbies, social activities, and forms of entertainment alongside gaming. Gambling should be one small part of a balanced, fulfilling lifestyle — not its centrepiece.
• Be honest with yourself. Periodically review your gambling habits honestly. Ask yourself whether the amount of time and money you are spending still feels comfortable and aligned with your life goals.